Bill Matrix Online Credit Card/Electronic Check Payment

Pay now with your credit card to avoid disconnection of service.

There is an additional $2.50 fee charged by Bill Matrix for this payment service.

Please Note:

  • Your payment will be posted to your account within the hour.
  • If you have received a DISCONNECT NOTICE or need services restored, you must make a FULL PAYEMENT to be automatically restored. Otherwise, contact Customer Service at:
    (915) 594-5500 to make other payment arrangements.
  • The number of payments El Paso Water customers can make are limited to: 3 payments in 5 days and no more than 5 payments in 30 days.
  • An El Paso WaterReturned Check Fee of $25will apply for all electronic payment returns.
  • If you experience problems with this service please contact:
    Bill Matrix Customer Care at 1(800) 967-9649.

Accepted Forms of Payment:

  • Visa
  • MasterCard
  • Discover
  • ATM/debit cards with a Pulse, Star, NYCE or ACCEL logo
  • ACH/Electronic Check

Required Information:

For credit or debit cards

  • Your El Paso Water account number
  • Service address zip code
  • Amount you wish to pay
  • Expiration Date, ZIP Code and the Security Code for the Credit Card or Debit Card you are using

For check payments

  • Your El Paso Water account number
  • Service address zip code
  • Amount you wish to pay
  • Routing Number and Checking Account Number