General inquiries, New/Transfer Accounts and Customer Service Information email or call Customer Service at (915) 594-5500.
Inquiries about Development Services email: Adriana Castillo or call (915) 594-5538.
Inquiries about New Installations call (915) 594-5539 or 594-5635. If there is already a water service line installed, please contact Customer Service by calling (915) 594-5500 for a turn on request.
Inquiries about Solid Waste/Recycling Services, Senior and Disability Discounts call (915) 212-6000 or email email@example.com.
El Paso Water Utilities will not process Senior or Disability discounts. El Paso Water Utilities cannot resolve any issues for solid waste pick-ups or billing.