Contact Us

We welcome all your questions and feedback so that we can continue to make sure your water service is the best it can be.

Please select the category below that best fits your comment or question, then contact us through the email links or phone numbers provided. We'll respond as quickly as possible. Or you may call our main number: (915) 594-5500 with any questions or comments about our water service. Our customer service representatives are available to assist you Monday through Friday from 8am - 5pm MST.

For emergencies such as main breaks, bad water, or sewer overflows, please contact us immediately at (915) 594-5500. There is someone available 24 hours 7 days a week to take emergency calls. Thank you for your help.

Questions about your account?
Email our customer service department or call us at (915) 594-5500 for questions about billing, service or other concerns regarding your account.

Hours of Operation
Monday through Friday, 8 a.m. to 5 p.m. except holidays. Click here to see our holiday schedule.

Payment Locations
Click here for all of our authorized payment agency locations

EPWU Contacts
Click here for a helpful list of contacts.

Stormwater
Call: Stormwater Dept (915) 594-5500
Click here to email the Stormwater Dept.

Conservation
Call: Conservation Dept (915) 594-5508
Click here to email the conservation dept.

Public Affairs
Call: Karol Parker @ (915) 594-5692 or (915) 594-5683
Click here to email public affairs.

Consumer Affairs
Call: (915) 594-5658
Click here to email consumer affairs.

Plant Contacts
For a list of plant contacts click here.

Mailing Address
El Paso Water Utilities
P.O. Box 511
El Paso, TX 79961-0511